Privacy Policy

Information we collect

When you request a quotation we collect your name, email address, telephone number, journey details, cruise and flight details, passenger and luggage information, and any additional information you choose to provide. When you submit a business enquiry we collect your name, email, telephone and message.

How we use your information

We use your information to review your journey, provide a quotation, confirm availability, plan your transfer, and communicate with you about your booking. We do not use your information for unrelated marketing without your consent.

Source and campaign information

When you visit our website and request a quotation or send a business enquiry, we may record limited, non-personal information about how you found us. This includes the first page you landed on, the page you submitted the form from, which button you clicked, the domain of the website that referred you (such as google.com, not the full link), and any standard campaign parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term) present in the website address. This information is stored with your enquiry to help us understand which pages and sources are most useful. We do not collect search query text, IP addresses, browser fingerprints, or full referring URLs containing personal identifiers. This attribution information is kept in temporary memory during your visit and is not stored in cookies unless you have separately granted analytics consent.

Note: The lawful basis for processing this attribution data may require review by the business owner to ensure compliance with applicable data protection regulations.

Sharing your information

We do not sell your personal information. We may share relevant details with your driver or operational partners solely to deliver your transfer, and where required by law.

Data retention

We retain enquiry and booking information for as long as necessary to provide our service and meet legal obligations, and thereafter only as long as needed.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at bookings@southamptontransfer.co.uk. Submitting a quotation request constitutes consent to us processing your information for the purposes described here.

Contact

To ask about this policy or your personal information, email bookings@southamptontransfer.co.uk or call +44 (0)23 8098 1617.